Privacy Policy

Information We Collect

We collect information that you provide directly to us. This includes details given during account registration, such as your full name, date of birth, residential address, email address, telephone number and payment information. To comply with regulatory requirements, we may also request identification documents to verify your identity and age.

In addition to information you supply, we automatically collect certain technical data whenever you use our platform. This includes your IP address, browser type, device identifiers, operating system, pages visited, time spent on the site and referring website addresses. We use this data to improve the user experience and maintain the security of our services.

How We Use Your Information

We use the information we collect for several legitimate purposes. Primarily, it enables us to provide and manage your gambling account, process deposits and withdrawals, and deliver the games and services you request. Your data also helps us to personalise your experience, such as recommending games based on past activity.

Other important uses include meeting our legal and regulatory obligations, including age verification, anti-money laundering checks, responsible gambling monitoring and fraud prevention. We may also use your contact details to send important account notifications, security alerts and, where you have consented, promotional offers relevant to our casino.

Sharing and Disclosure of Information

We do not sell your personal data to third parties. However, we may share information with trusted partners who assist in operating our services. These include payment processing companies, identity verification agencies, customer support providers, and professional advisers who are bound by strict confidentiality obligations.

Information may also be disclosed to regulatory authorities when required by law, particularly where we hold a licence with the UK Gambling Commission or other relevant bodies. In the event of a merger, acquisition or restructuring, your data may be transferred as part of the business assets, subject to the same protections outlined in this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance functionality and analyse performance. Essential cookies enable account login, game play and secure transactions. Analytical cookies help us understand how visitors use the site so we can make improvements. Marketing cookies may be used, with your consent, to deliver more relevant advertising.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the performance and features available on the site.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it. These include encryption of sensitive data, secure servers, access controls and regular security assessments. While no system can guarantee complete security, we continuously review our practices to minimise risks.

Your Rights and Choices

You have certain rights regarding your personal data. These include the ability to access the information we hold about you, request corrections to inaccurate data, and ask for deletion of your information in specific circumstances. You may also object to certain types of processing or withdraw consent where it has been given.

To exercise any of these rights, please contact our customer support team. We will respond to your request within statutory timeframes and in accordance with applicable data protection laws. Please note that we may need to retain certain information for legal or regulatory reasons even after a deletion request.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law. This typically includes retaining account and transaction records for several years after account closure to comply with gambling regulations, tax obligations and anti-money laundering requirements.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable laws. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so you remain informed about how we protect your information.

If you have any questions about this Privacy Policy or our data practices, please contact our support team through the live chat facility or by email.